At Noel and Friend Gems, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. If you are not satisfied with your gemstones, you may return them within 30 days of purchase for a full refund or exchange. Please note that the gemstones must be in their original condition and packaging for us to process the return or exchange. We value our customers and strive to build trust by being transparent about our return and exchange policies. Please contact us if you have any questions or concerns.